Your Personalized Connection to ManagerPlus: Account Managers.
Your One Stop for all your ManagerPlus Needs
At ManagerPlus, we have many employees in many different departments, all working to create a better experience for our clients. We have employees specialized in all aspects of our software. Luckily, you don’t need to know what all of them do. That’s what your Account Manager is for. Think of your account manager as a hub in the middle of the spokes of a wheel. When you talk to them, they can help connect you with the exact help you need.
An Advocate for your Company
An Account Manager may be a ManagerPlus employee, but their job is to make you successful. Whether that means helping you get more user licenses for your company or new plugins or additional functionality, they’ll do it. They are intimately acquainted with what it takes to get the most out of ManagerPlus, and they’ll do what it takes to get your there. We train our Account Managers to focus on making sure you find success with your ManagerPlus purchase.
Let’s be honest; you have enough on your plate without being in constant communication with us. Your ManagerPlus Account Managers is here to champion your cause from within the company. If there’s an issue that you need solved, or a plugin you’d like to see added to your account, make sure your Account Manager knows about it. They’ll help direct you to the help you need. In the case of larger issues, they can help you get the training you need through our training seminars. When you run into challenges, your Account Manager is on the job. They’ll make sure to follow up on requests and keep you up to speed with any updates.
Someone Who Knows Where You’re Coming From
In every conversation us, we take detailed notes on what you’ve told us. However, this isn’t in a creepy Facebook sort of way. Instead, we use our notes only for the purpose of helping you. We share them only with ManagerPlus team members who are working with your organization, and no one outside of the company can see them.
An Account Manager has access to all of the notes on your company and uses them to make sure you are getting the most possible out of ManagerPlus. For example, think of it like a friend helping you buy a lawnmower, and then checking in to see how it’s working for you. It’s all about interacting with someone who actually knows where you’re coming from, and what your current situation is.
So, what’s on your mind?
If you currently use ManagerPlus, we’d like to know how it’s going for you. What do you like? What would make your ManagerPlus experience better? Your Account Manager is there to help you get it solved. While you should still be calling our Support Department with your technical questions, an Account Manager is there to make sure your account is matched with everything you need to be successful.
On the other hand, if this sounds like the type of responsiveness and service that you wish you could experience, give us a call. Getting an asset management solution is about more than the software. We’ve found that the real difference comes from real people. Schedule a demo today and let us show you how the committed people here at ManagerPlus can help make a difference in your organization